Return Policy

Return and Refund Policy

Effective Date: July 16, 2026

Last Updated: July 16, 2026

At Glowberry Home, we want you to feel confident and satisfied with your purchase. This Return and Refund Policy explains the conditions under which products purchased from our website may be returned, exchanged, replaced, or refunded.

This policy applies to purchases made directly through [WEBSITE URL]. Products purchased from another retailer, marketplace, or third-party seller must be returned according to that seller’s return policy.

1. 30-Day Return Period

You may request a return within 30 calendar days after the date your order is delivered.

To qualify for a return, the product must:

  • Be returned within the applicable 30-day return period;
  • Be unused or used only as reasonably necessary to inspect the product;
  • Be in its original condition;
  • Show no signs of misuse, excessive use, accidental damage, stains, odors, or unauthorized modification;
  • Include the original packaging, accessories, cables, manuals, components, and promotional items provided with the order; and
  • Be accompanied by valid proof of purchase.

Opening the product packaging does not automatically make a product ineligible for return. However, the product must remain in resalable condition unless it is defective, damaged, or different from what was ordered.

2. How to Request a Return

To request a return, contact us at [CUSTOMER SERVICE EMAIL] and include:

  • Your full name;
  • Your order number;
  • The product you wish to return;
  • The reason for the return; and
  • Photographs or videos when the product is damaged, defective, incomplete, or incorrect.

After reviewing your request, we will provide return authorization and instructions, including the correct return address.

Products must not be sent back without prior authorization. Returns sent to an unauthorized address may be delayed, refused, or returned to the sender.

Return requests may also be submitted through our Return Portal, where available.

3. Return Shipping Costs

3.1 Change-of-Mind Returns

If you are returning a product because you changed your mind, ordered the wrong product, no longer want the product, or provided incorrect order information, you are responsible for the return shipping costs.

We recommend using a trackable shipping service and keeping the shipping receipt until your return has been completed.

3.2 Damaged, Defective, or Incorrect Products

If the product arrives damaged, defective, incomplete, or different from what you ordered, Glowberry Home will provide an appropriate resolution, which may include:

  • A prepaid return shipping label;
  • A replacement product;
  • Replacement components;
  • A full or partial refund; or
  • Another reasonable solution agreed upon with the customer.

Glowberry Home will cover reasonable return shipping costs when the return results from our error or a confirmed product defect.

4. Damaged, Defective, or Incorrect Orders

Please inspect your order as soon as possible after delivery.

If your order arrives damaged, defective, incomplete, or incorrect, contact us within seven calendar days after delivery whenever reasonably possible. Prompt notification allows us to investigate the issue with the carrier or fulfillment provider.

Please provide clear photographs or videos showing:

  • The condition of the product;
  • The shipping packaging;
  • The shipping label;
  • The damaged or defective area; and
  • Any missing or incorrect components.

Do not discard the product, packaging, accessories, or shipping materials until we have completed our review.

The seven-day notification request is intended to help us resolve claims efficiently. It does not limit any non-waivable rights available under applicable law.

5. Product Defects and Proper Use

A product may not qualify as defective when the reported issue results from:

  • Accidental damage;
  • Improper handling or storage;
  • Failure to follow product instructions;
  • Use of an incompatible charger, cable, adapter, or power source;
  • Exposure to water, excessive moisture, open flames, extreme heat, or other unsafe conditions;
  • Unauthorized repairs or modifications;
  • Normal wear and tear; or
  • Damage occurring after delivery that was not caused by a manufacturing defect.

We may request reasonable troubleshooting steps before approving a replacement or refund for a product reported as defective.

6. Non-Returnable Items

The following products are generally not eligible for a change-of-mind return:

  • Gift cards;
  • Products clearly marked as “Final Sale” before purchase;
  • Personalized, customized, or made-to-order products;
  • Products returned after the 30-day return period;
  • Products damaged through misuse, neglect, accident, or unauthorized modification;
  • Products missing essential components, accessories, packaging, or documentation; and
  • Products that cannot legally or safely be resold.

This section does not exclude returns, refunds, replacements, or other remedies required by applicable law for defective, damaged, misrepresented, or incorrectly supplied products.

7. Sale and Promotional Items

Products purchased during a promotion, seasonal sale, or with a discount code may be returned under the same general conditions described in this policy unless the product was clearly identified as “Final Sale” before checkout.

Refunds for discounted products will be based on the actual amount paid after discounts.

If returning part of a bundle or promotional offer causes the remaining order to no longer qualify for a discount, the refund may be adjusted to reflect the original promotion terms, where permitted by law.

8. Exchanges

We do not guarantee direct exchanges for change-of-mind returns.

The fastest way to receive another product is generally to return the original product and place a new order after the return has been approved.

For damaged, defective, incomplete, or incorrect products, we may provide a replacement without requiring a separate purchase.

Replacement products are subject to availability. If a replacement is unavailable, we may provide a refund or another appropriate resolution.

9. Refund Review and Approval

After receiving your return, we will inspect the product and determine whether it meets the conditions described in this policy.

We will notify you by email when the return has been received and whether the refund has been approved, partially approved, or denied.

A refund may be reduced or denied when:

  • The product was returned outside the applicable return period;
  • The product shows damage or use beyond what is reasonably necessary to inspect it;
  • Essential components or accessories are missing;
  • The product was damaged due to improper packaging during the return;
  • The product returned is different from the product originally purchased; or
  • There is reasonable evidence of fraud, abuse, or policy manipulation.

Any reduction will be reasonably related to the diminished value, missing components, or condition of the returned product and will only be applied where permitted by law.

10. Refund Processing

Approved refunds will be issued to the original payment method used for the purchase.

We aim to process approved refunds within seven business days after the returned product has been received, inspected, and approved.

After we issue the refund, your bank, card issuer, payment provider, or financial institution may require additional time to post the funds to your account.

We cannot control processing delays caused by financial institutions.

If more than 10 business days have passed since we confirmed that your refund was issued, contact us at [CUSTOMER SERVICE EMAIL].

11. Original Shipping Charges

Original standard shipping charges are generally non-refundable for change-of-mind returns.

Express, priority, expedited, and other upgraded shipping charges are also generally non-refundable.

Original shipping charges may be refunded when:

  • The product was damaged or defective upon delivery;
  • We shipped the wrong product;
  • The order was materially incomplete;
  • The order was canceled because we could not ship it as promised; or
  • A refund of shipping charges is otherwise required by applicable law.

12. Restocking Fees

Glowberry Home does not charge a restocking fee for eligible products returned in accordance with this policy.

However, a reasonable deduction may be made when permitted by law if a returned product is damaged, incomplete, materially used, or has lost value because of the customer’s handling.

13. Order Cancellations

You may request an order cancellation by contacting us at [CUSTOMER SERVICE EMAIL] as soon as possible after placing the order.

We cannot guarantee cancellation after an order has entered processing, fulfillment, or shipping.

If the order has already shipped, you may request a return after delivery under the conditions of this policy.

If we successfully cancel an order before shipment, the payment will be refunded to the original payment method.

14. Address Changes

Customers are responsible for providing a complete and accurate shipping address during checkout.

Address changes are not guaranteed after an order has been submitted.

If an incorrect address was provided, contact us immediately at [CUSTOMER SERVICE EMAIL].

Additional shipping charges resulting from an incorrect or incomplete customer-provided address may be deducted from the refund or charged before reshipment, where permitted by law.

15. Refused, Unclaimed, and Undeliverable Packages

Orders returned because they were refused, unclaimed, or sent to an incorrect or incomplete address may be refunded after the package is returned to us.

Original shipping charges and carrier return fees may be deducted from the refund when the delivery failure was caused by information or actions attributable to the customer.

No deduction will be made when the delivery failure resulted from our error, a confirmed carrier error, or where prohibited by applicable law.

16. Return Packaging and Responsibility

Products must be securely packaged to prevent damage during return transportation.

Whenever possible, use the original protective packaging.

For customer-arranged returns, the customer remains responsible for the package until it is delivered to the authorized return location.

Glowberry Home is not responsible for returned products lost or damaged during shipping when the customer selected and arranged the return carrier, except where applicable law provides otherwise.

17. Lost or Stolen Packages

If tracking shows that an order was delivered but you cannot locate it, please:

  • Confirm the shipping address on your order;
  • Check around the delivery location;
  • Ask household members, neighbors, building staff, or reception personnel;
  • Allow a reasonable amount of time in case the carrier marked the package as delivered prematurely; and
  • Contact the shipping carrier when appropriate.

If the package still cannot be located, contact us at [CUSTOMER SERVICE EMAIL] so we can review the available delivery information and determine the appropriate next steps.

Refunds or replacements for packages marked as delivered will be evaluated individually based on tracking details, carrier information, evidence provided, and applicable law.

18. Return Abuse and Fraud Prevention

We reserve the right to refuse or limit returns when we reasonably determine that there is evidence of fraud, return abuse, repeated policy manipulation, product substitution, false damage claims, or other unlawful conduct.

We may request additional information reasonably necessary to verify the customer, order, payment, delivery, or returned product.

This section will not be used to deny legitimate consumer rights or remedies required by applicable law.

19. State-Specific Consumer Rights

Residents of certain states may have additional rights concerning damaged, defective, misrepresented, or incorrectly supplied products.

Nothing in this policy is intended to exclude, restrict, or waive any consumer right that cannot legally be waived.

If a provision of this policy conflicts with a mandatory federal or state consumer protection law, the applicable law will control.

20. Changes to This Policy

We may update this Return and Refund Policy periodically to reflect changes in our operations, products, services, or legal obligations.

The policy that applies to your purchase will generally be the policy displayed when your order was placed, except where a change is required by law or provides greater rights to the customer.

The latest version will be posted on this page with an updated revision date.

21. Contact Us

For return, refund, replacement, exchange, or cancellation requests, contact:

Glowberry Home
Legal business name: [KAMALEON GLOBAL LLC]
Privacy email: [glowberryhome@gmail.com]
Customer service email: [glowberryhome@gmail.com]
Security email: [glowberryhome@gmail.com]
Mailing address: [glowberryhome@gmail.com]
Website: [https://glowberryhome.com/L]
Telephone: [CUSTOMER SERVICE PHONE, IF AVAILABLE]

 

Please include your order number in all return and refund communications.