Shipping Policy

Effective Date: July 16, 2026

Last Updated: July 16, 2026

Thank you for shopping with Glowberry Home. This Shipping Policy explains how orders placed through [WEBSITE URL] are processed, shipped, tracked, and delivered.

This policy applies only to purchases made directly through our website. Products purchased through a third-party retailer or marketplace are subject to that seller’s shipping terms.

1. Shipping Destinations

Glowberry Home ships to eligible addresses within the United States that are accepted during checkout.

Available shipping destinations, methods, rates, and restrictions will be displayed during checkout before payment is completed.

We may be unable to ship certain products to some locations because of carrier limitations, local regulations, product restrictions, or service availability.

2. Order Processing Time

Orders are generally processed within [PROCESSING TIME] business days after payment has been successfully authorized.

Business days are Monday through Friday, excluding federal holidays and other days on which our warehouse or shipping carriers are closed.

Orders placed on weekends or holidays will normally begin processing on the next business day.

Order processing time is separate from the estimated delivery time provided by the shipping carrier.

Processing may take longer during:

• Holiday periods;
• Promotional campaigns;
• Product launches;
• Periods of unusually high order volume;
• Inventory verification;
• Payment or fraud-prevention reviews; or
• Events outside our reasonable control.

If additional information is required to process your order, we may contact you using the email address or telephone number provided during checkout.

3. Estimated Delivery Time

Estimated delivery times depend on the shipping destination, selected shipping method, carrier availability, and product location.

Our estimated delivery timeframe is generally:

• Order processing: [PROCESSING TIME] business days;
• Estimated transit time: [DELIVERY TIME] business days; and
• Total estimated timeframe: [TOTAL ESTIMATED TIME] business days after the order is placed.

Delivery estimates are not guaranteed arrival dates unless we expressly state otherwise in writing.

Carrier delays, weather conditions, holiday demand, natural disasters, transportation disruptions, address issues, and other circumstances outside our reasonable control may affect delivery.

4. Compliance With Shipping Time Requirements

We will make reasonable efforts to ship your order within the timeframe displayed on our website, during checkout, in your order confirmation, or in another communication provided before purchase.

If no shipping timeframe is provided, we will ship the order within the period required by applicable law.

If we are unable to ship your order within the promised or legally required timeframe, we will provide notice of the delay when required and offer you the opportunity to:

• Accept the revised shipping date; or
• Cancel the affected order and receive a full refund for the unshipped products.

Approved refunds will be issued to the original payment method, subject to the processing times of your bank or payment provider.

5. Shipping Rates

Shipping charges are calculated and displayed during checkout before the order is submitted.

Shipping rates may be based on:

• The delivery address;
• The selected shipping service;
• The weight and dimensions of the package;
• The number of products purchased;
• Carrier rates;
• Product-specific shipping requirements; and
• Applicable promotions or free-shipping offers.

Unless otherwise stated, shipping charges do not include optional expedited services, address correction fees, refused-package fees, or other charges resulting from customer-provided information.

6. Free Shipping Promotions

Glowberry Home may occasionally offer free shipping promotions.

Free shipping offers may:

• Require a minimum purchase amount;
• Apply only to selected products;
• Apply only to selected destinations;
• Exclude expedited shipping;
• Be available for a limited time; or
• Be subject to additional promotional terms.

The qualifying purchase amount is generally calculated after discounts and before applicable taxes, unless otherwise stated.

7. Order Confirmation

After an order is successfully submitted, you should receive an order confirmation at the email address provided during checkout.

The order confirmation confirms that we received your order. It does not necessarily confirm that the order has been shipped or that every product is available.

We reserve the right to review, limit, reject, or cancel an order for legitimate reasons, including suspected fraud, payment problems, inventory errors, pricing errors, shipping restrictions, or violations of our Terms of Service.

If we cancel an order after payment has been processed, we will refund the canceled amount to the original payment method.

8. Shipment Confirmation and Tracking

When tracking is available, we will send a shipment confirmation containing the tracking number or tracking link.

Tracking information may require up to [24–72 HOURS] after shipment confirmation to become active in the carrier’s system.

Some shipping services, destinations, or small packages may provide limited tracking updates.

A tracking estimate is provided by the carrier and may change while the package is in transit.

9. Multiple Packages and Split Shipments

Products from the same order may be shipped separately because of inventory availability, package size, warehouse location, or fulfillment requirements.

You may receive more than one shipment confirmation and tracking number.

You will not be charged additional standard shipping fees solely because we divide an order into multiple packages, unless a separate charge was clearly disclosed and accepted during checkout.

10. Accurate Shipping Information

You are responsible for providing a complete and accurate shipping address during checkout.

Please verify the following information before submitting your order:

• Recipient’s full name;
• Street address;
• Apartment, suite, building, or unit number;
• City;
• State;
• ZIP Code;
• Telephone number; and
• Email address.

Glowberry Home is not responsible for delays or failed deliveries caused by incorrect, incomplete, outdated, or inaccessible address information provided by the customer, except where applicable law provides otherwise.

11. Address Changes

To request an address change, contact us at [CUSTOMER SERVICE EMAIL] as soon as possible after placing your order.

We cannot guarantee that an address can be changed after the order has entered processing, fulfillment, or shipment.

For security reasons, we may require verification before approving an address change.

Once a package has been transferred to the carrier, address changes may be unavailable or subject to additional carrier fees.

Any additional shipping or address correction charges resulting from inaccurate customer-provided information may be charged to the customer where permitted by law.

12. Order Cancellations

Cancellation requests must be submitted as soon as possible to [CUSTOMER SERVICE EMAIL].

We cannot guarantee cancellation after an order has entered processing, fulfillment, or shipment.

If the order has already shipped, it cannot be canceled while in transit. After delivery, you may request a return in accordance with our Return and Refund Policy.

If we successfully cancel an order before shipment, the canceled amount will be refunded to the original payment method.

13. P.O. Boxes and Military Addresses

Shipping availability for P.O. Boxes, APO, FPO, DPO, military addresses, and United States territories depends on the product and shipping carrier.

If a selected address or shipping method is unavailable, you may be asked to provide an alternative eligible delivery address.

Orders sent to military addresses or United States territories may require additional transit time.

14. Delivery Attempts

Some orders may require a signature or the presence of an eligible recipient at the delivery address.

If no one is available to receive the package, the carrier may:

• Attempt delivery again;
• Leave a delivery notice;
• Hold the package at a carrier location;
• Deliver the package to an authorized location; or
• Return the package to the sender.

Customers are responsible for following carrier instructions regarding redelivery, pickup, access codes, building entry, or delivery scheduling.

15. Delayed Packages

Tracking updates may occasionally pause while a package remains in transit.

If your package has not arrived by the estimated delivery date, please:

• Review the tracking information;
• Confirm that the shipping address is correct;
• Check for notices from the carrier;
• Check with household members, neighbors, reception staff, or building management; and
• Allow a reasonable period for delayed carrier scans or delivery updates.

If the package remains delayed, contact us at [CUSTOMER SERVICE EMAIL] with your order number so we can review the shipment.

16. Lost Packages

A package may be considered lost only after the carrier’s applicable investigation or waiting period has passed.

If tracking has not updated for an extended period or the carrier confirms that the package is lost, contact us at [CUSTOMER SERVICE EMAIL].

We may open an investigation or claim with the carrier.

Depending on the investigation, product availability, and applicable law, the resolution may include:

• A replacement shipment;
• A refund;
• Store credit, when voluntarily accepted by the customer; or
• Another reasonable resolution.

We may request information or documentation reasonably necessary to investigate the shipment.

17. Packages Marked as Delivered

If tracking shows that a package was delivered but you cannot locate it, please:

• Confirm the delivery address on your order;
• Check the mailbox, porch, garage, side entrance, parcel locker, or other safe delivery locations;
• Ask household members or neighbors;
• Check with reception staff, doormen, leasing offices, or building management;
• Review any delivery photograph or carrier notice; and
• Contact the shipping carrier when appropriate.

Some carriers may mark a package as delivered shortly before the package physically arrives. Please allow up to [24–48 HOURS] when appropriate.

If the package still cannot be located, contact us promptly at [CUSTOMER SERVICE EMAIL].

Claims involving packages marked as delivered will be reviewed individually based on tracking records, carrier information, delivery evidence, order history, and applicable law.

18. Damaged Packages or Products

Please inspect your order as soon as possible after delivery.

If the package or product arrives damaged, contact us at [CUSTOMER SERVICE EMAIL] within seven calendar days after delivery whenever reasonably possible.

Please include:

• Your order number;
• A description of the damage;
• Photographs or videos of the product;
• Photographs of the external and internal packaging;
• A photograph of the shipping label; and
• Any other information reasonably required to investigate the claim.

Keep the product, packaging, accessories, and shipping materials until the claim has been reviewed.

The requested seven-day notification period helps us investigate the issue efficiently and does not limit any non-waivable rights available under applicable law.

Damaged, defective, incomplete, or incorrect orders are also governed by our Return and Refund Policy.

19. Incorrect or Incomplete Orders

If you receive the wrong product, an incorrect quantity, or an incomplete order, contact us promptly at [CUSTOMER SERVICE EMAIL].

Provide your order number and clear photographs of the products and packaging received.

After reviewing the issue, we may provide missing components, ship a replacement, provide a prepaid return label, or issue an appropriate refund.

20. Refused, Unclaimed, and Undeliverable Packages

A package may be returned to us when:

• The customer refuses delivery;
• The address is incorrect or incomplete;
• The carrier cannot access the delivery location;
• The customer does not collect the package within the carrier’s holding period;
• The recipient is unavailable after the permitted delivery attempts; or
• The package is otherwise considered undeliverable.

After the package is returned and inspected, we may refund the eligible product amount.

Original shipping charges, carrier return fees, address correction fees, and reshipping costs may be deducted from the refund when the delivery failure resulted from information or actions attributable to the customer and the deduction is permitted by law.

No such deduction will be made when the failure resulted from our error, a confirmed carrier error, or where prohibited by applicable law.

21. Reshipping Returned Packages

If a package is returned because of an incorrect address, failed delivery attempt, refusal, or failure to collect it, the customer may be required to pay the new shipping charge before the order is shipped again.

Reshipping is subject to product availability and address verification.

22. Shipping Restrictions

We reserve the right to restrict or decline shipping when:

• The destination is not serviced by our available carriers;
• The product cannot legally or safely be shipped to the destination;
• The address cannot be verified;
• The order presents a reasonable fraud or security risk;
• The product is unavailable;
• The carrier refuses the shipment; or
• Shipping would violate applicable law or carrier requirements.

If we cannot fulfill an order because of a shipping restriction, we will cancel the affected portion and issue an appropriate refund.

23. International Shipping

Glowberry Home currently ships only to destinations made available during checkout.

If international shipping is offered, customers may be responsible for customs duties, import taxes, brokerage charges, and other fees imposed by the destination country.

International delivery estimates may be affected by customs inspections, local carrier procedures, import restrictions, and other circumstances outside our control.

International customers are responsible for ensuring that the purchased products may legally be imported into their destination.

24. Pre-Orders and Backordered Products

Products identified as pre-orders or backorders may have different estimated shipping dates.

The applicable estimate will be displayed on the product page, during checkout, or in the order confirmation.

If a pre-order or backordered product is delayed beyond the promised shipping timeframe, we will provide the notices and cancellation options required by applicable law.

When an order contains both available and pre-order products, the order may be shipped together or in separate packages.

25. Risk of Loss

Risk of loss and ownership of purchased products transfer according to applicable law and the shipping terms presented during checkout.

Nothing in this policy limits any rights or remedies that cannot legally be waived.

26. Events Outside Our Control

We are not responsible for delivery delays caused by events outside our reasonable control, including:

• Severe weather;
• Natural disasters;
• Wildfires, floods, or earthquakes;
• Carrier interruptions;
• Transportation disruptions;
• Labor disputes;
• Government actions;
• Public health emergencies;
• Power or internet outages;
• Supply chain disruptions;
• Civil unrest; or
• Other force majeure events.

This section does not eliminate any cancellation, refund, shipping, or consumer rights required by applicable law.

27. State-Specific Consumer Rights

Customers in certain states may have additional rights concerning delayed, lost, damaged, defective, incorrectly delivered, or undelivered products.

Nothing in this Shipping Policy is intended to exclude, restrict, or waive a consumer right that cannot legally be waived.

If any provision of this policy conflicts with a mandatory federal or state consumer protection law, the applicable law will control.

28. Changes to This Shipping Policy

We may update this Shipping Policy periodically to reflect changes in our shipping services, carriers, fulfillment operations, products, or legal obligations.

The policy applicable to an order will generally be the version displayed when the order was placed, except where a change is required by law or provides greater rights to the customer.

The latest version will be posted on this page with an updated “Last Updated” date.

29. Contact Information

For questions about processing, tracking, delivery, delayed packages, or shipping claims, contact:

Glowberry Home
Legal business name: [KAMALEON GLOBAL LLC]
Privacy email: [glowberryhome@gmail.com]
Customer service email: [glowberryhome@gmail.com]
Security email: [glowberryhome@gmail.com]
Mailing address: [glowberryhome@gmail.com]
Website: [https://glowberryhome.com/L]
Telephone: [CUSTOMER SERVICE PHONE, IF AVAILABLE]

 

Please include your order number in all shipping-related communications.